Hello,
Thank you for contacting the support.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate this purchase?
Looking forward to helping you.
Hello,
I did not find any email from Rank Math before cutting money from our bank account. usually, when a service is time to renew we get an email from the service provider. Like “We are going to renew your service.” I checked all of my emails and I could not find any email like this. I have a bank statement about this transaction. but I can not find any option to send this attachment.
It will be very helpful if you check this matter and refund my Money.
Hello,
Please note that Rank Math sends an email seven days before attempting a renewal. To assist in locating your payment, kindly provide the last four digits of the card that was charged. This information will help us locate the charge and understand what occurred.
Thank you for your patience and cooperation.
Hi,
Unfortunately I couldn’t locate those emails from RankMath, and I don’t know how much was charged, and why. I wouldn’t have let it happen if I knew. Because Premium RankMath was purchased for the website last year. That website is no longer active.
And as you asked the last four digits of my card are 5945.
Hello,
The purchase was made using a****@x*****************
We sent out the email reminder on 23 June:
Maybe you missed it.
With that said, we have processed the refund and the same shall reflect in your account in 5-7 Business days.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
