Hello,
I’m sorry to hear about the issue you’re facing with your Rank Math PRO subscription not appearing in your account. If you have purchased Rank Math PRO but it is not showing up in your account, there might be a mismatch between the email address associated with your PRO purchase and the one linked to your account.
To resolve this, please log into your Rank Math account and check if the email address used for the PRO purchase matches the one in your account. If they differ, you will need to contact our support team to merge both accounts or update the email connected to your PRO subscription.
You can reach out to our support team by submitting a ticket through the Rank Math Support Forum. In the ticket, provide details about the email address used for the PRO purchase and any other relevant information. Our support team will assist you in merging the accounts or updating the email associated with your PRO subscription.
If you need further assistance or have any other questions, feel free to contact our dedicated support team. We are available 24/7 to help you with any issues you may encounter.
Thank you for reaching out, and we appreciate your patience as we work to resolve this issue for you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see that your profile badge has already changed to PRO.
You can download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in the incognito mode of your browser.
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
