Social Media output stuck

#837146
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    I apologize for the inconvenience you are facing with the social media output on your website. It seems that Rank Math is not reflecting the changes you made to the title and description for Facebook sharing.

    Based on the screenshots you provided, it appears that the Facebook output is still showing the default Title of Page and Excerpt of page instead of the updated information you entered in Rank Math.

    To troubleshoot this issue, please ensure that you have saved the changes after updating the title and description in Rank Math. Additionally, you can try the following steps:

    1. Clear the cache on your website again to ensure that any cached data is not causing the issue.
    2. Check if there are any conflicting plugins that might be affecting Rank Math’s functionality.
    3. Verify that the correct settings are applied in Rank Math for the specific page you mentioned: https://rankmath.com/wp-content/uploads/2021/12/Variables-in-social-media-title.png

    If the issue persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will further investigate and assist you in resolving this issue.

    Thank you for bringing this to our attention. We appreciate your patience as we work to resolve this matter for you.

    Best regards.

    Sources:
    Social Media Options in Rank Math

    Rakibuzzaman Siam

    1 year, 9 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We checked your page and we can see duplicate open graph meta tags are getting added there:

    It seems like the duplicate meta tags are added by your theme or any other plugin you’re using on your website. To determine that, please follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Social Media output stuck’ is closed to new replies.