Hello,
Thank you for reaching out to us regarding the unauthorized charge issue you are facing.
To address this concern, it’s essential to verify a few details. Please ensure that the charge is indeed from Rank Math and not from any other service or platform.
If you have confirmed that the charge is from Rank Math, there might be a possibility of an automatic upgrade or additional service that was added to your subscription, leading to the higher charge.
To investigate this further and resolve the issue promptly, please provide us with your account details or any relevant information related to the charge. You can also check your subscription details in your Rank Math account dashboard to see if there are any changes or upgrades that might have caused the increase in the charge.
If you need further assistance or clarification, please feel free to reply to this ticket, and we will be happy to assist you accordingly.
Thank you for your understanding, and we appreciate your cooperation in resolving this matter.
Sources:
How to Cancel Your Content AI Free Trial? » Rank Math
How to Cancel Your Rank Math Subscription » Rank Math
Hello,
Thank you so much for getting in touch.
The decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
With that said, since you are one of our loyal customers, we can offer you the old pricing of the plan. Please revert back to us here once your subscription is renewed so we can do a partial refund to match the old pricing.
Hope that helps. Thank you.
Hello,
You call a 100% increase a “modest price adjustment”? What a joke and a laughable statement.
Unfortunately, this is not viable in this highly competitive market with lots of alternatives out there.
I hope RankMath will not sabotage themselves with this move. I also hope you haven’t forgotten that the sentiment towards SEO is very low at this point in time. So, carrying an extra burden of a higher bill is a no, no.
Anyway, if you guys are ready to revert my subscription fee back to the regular rate, then I’m happy to renew. If not, I wish you good luck and all the best.
Hello,
We can offer you the previous price for the PRO plan. However, your subscription has expired. So, you will have to purchase a new PRO plan from our site at the current price. Once done, let us know and we will make a partial refund to match the previous price.
Looking forward to helping you.
Hi Jaideep, thanks for the reply.
My subscription is expired because I cancelled the subscription yesterday due to the fact that you guys tried to take $95.88 from my bank account instead of $59.
Unfortunately, what you’re asking me to do is not helpful – paying $95.88 to reactivate my subscription? Not helpful…
I’m sure you can reactivate the account at my previous subscription rate if you want to; it’s not a rocket science…
So, if you want to reactivate my subscription at the previous rate, then fine. If not, then forget about it.
Hello,
Sorry, but we can’t manually reactivate canceled and expired subscriptions for our users.
You’ll have to purchase a new plan and we’ll do a partial refund to match the old price you usually pay as we mentioned above.
Looking forward to helping you.
Hi Jeremy, it’s done… Waiting for the partial refund.
Hello,
We appreciate your patience and just wanted to let you know that we have made the change and refunded $16.88 USD +Tax back to your payment source.
The same shall be reflected in your payment source in 5-7 business days.
Do let us know if you need help with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
