Hello,
I’m sorry to hear about the issue you’re facing with your Rank Math Pro license. If you have upgraded to Rank Math Pro but are still seeing the Free version in your account, it might be due to using a different email address for the Pro subscription than the one associated with your account.
To resolve this, please follow these steps:
- Log out of your Rank Math account.
- Log back in using the email address associated with your Rank Math Pro subscription.
- Once logged in, navigate to the My Account section.
- Check if your Pro subscription is now correctly displayed.
If the issue persists after following these steps, please feel free to reach out to our support team directly by submitting a ticket here. Our team will assist you in resolving this matter promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you. If you have any further questions or need assistance, please don’t hesitate to ask.
Sources:
Where Is My Rank Math PRO License Key?
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see that your profile badge has already changed to PRO.
You can check the subscription details here:
https://rankmath.com/my-account/subscriptions/
Please have a look at this easy-to-follow guide to properly install and setup Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
