Cannot View the Reply of the Ticket - Support

Resolved Lynn Gerzon
1 year, 4 months ago

Rank Math free

Hello, I received an email notification about a reply to the ticket I opened yesterday about AMP issues but I am unable to view it since it is marked as Private. I may have incorrectly selected the type of support instead of Free I chose RankMath Pro.

Is there a way my previous ticket can be unmarked as Private so I can see the replies?

Thank you so much.

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 4 months ago
Hello,

I’m sorry to hear about the issue you’re facing with viewing the reply to your ticket regarding AMP problems. If your ticket was marked as private due to selecting the wrong support type, you can reach out to our support team to have it adjusted.

To resolve this, please follow these steps:
1. Visit the Rank Math Support Forum.
2. Click on Submit a Ticket.
3. In the Ticket Title section, briefly explain that you need assistance with viewing a reply to your previous ticket.
4. Provide more details in the Ticket Question section.
5. Mention that your previous ticket was mistakenly marked as Private and you need it to be adjusted so you can view the replies.
Our support team will assist you in making the necessary changes so you can access the reply to your ticket. Thank you for bringing this to our attention.

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
Rakibuzzaman Siam
1 year, 4 months ago

Hello,

Thank you for contacting us and bringing your concern to our attention.

We’ve moved your ticket from the Rank Math PRO to the free section and now you can check it here: https://support.rankmath.com/ticket/amp-related-issues/?view=all

Please don’t hesitate to let us know if you have any other questions.

Thank you.

RankBot
1 year, 3 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Cannot View the Reply of the Ticket’ is closed to new replies.