Cannot find my paid RankMathPRO account

#836239
  • Resolved Marketing
    Rank Math free

    Hello,

    My assistant had set up our RankMathPRO account a couple of years ago and it looks like she used a different login than the free account that is linked to our site (that I am messaging you from here) Is there any way to see if there is a PRO account set up for [moved to sensitive data section] / using a WordPress Login/ using a Google login?

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  • Hello,

    I’m sorry to hear about the issue you are facing with your Rank Math PRO account. To check if there is a PRO account set up for the email addresses you mentioned, you can follow these steps:

    1. Log into your Rank Math account using the email addresses to see if the PRO account is associated with any of these emails.
    2. If you are unable to find the PRO account under these emails, you can try logging in using any WordPress login credentials that might have been used to set up the PRO account.
    3. Additionally, you can check if the PRO account is linked to any Google login by attempting to log in using Google authentication.

    If you are still unable to locate your Rank Math PRO account after trying these steps, I recommend reaching out to our support team by submitting a ticket through the Rank Math Support Forum. In the ticket, provide details about your situation and the email addresses you want to connect to your PRO account. Our support team will assist you in locating and resolving the issue with your PRO account.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter for you. If you have any further questions or need assistance, feel free to reach out.
    <br><br>Sources:<br>I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math<br>Website Not Shown In Rank Math Account Area » Rank Math<br>How to Connect Your Google Account With Rank Math SEO » Rank Math<br>How to Cancel Your Rank Math Subscription » Rank Math<br>

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Cannot find my paid RankMathPRO account’ is closed to new replies.