Hello,
I’m sorry to hear that you are facing issues with updating the social media share image on your posts. It seems like despite following your usual steps to flush the cache, the new image is not being displayed, and the old one keeps reverting back.
Based on the information you provided, it seems like the caching system might be causing the issue. Sometimes, even after clearing the cache, certain elements might still be cached or served from a different cache layer.
To troubleshoot this issue further, I recommend checking the following:
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Check Open Graph Tags: Ensure that the Open Graph tags for the new image are correctly set up. You can verify this by inspecting the source code of your website to see if the og:image tag is pointing to the correct image URL.
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Minification and Cache Plugin: If you are using minification on your website, it might be pushing the Open Graph tags down the page’s source code. This can cause social networks to miss them. Consider moving your inline CSS to a file as mentioned in our guide here.
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Gzip Compression: Disable Gzip compression in your cache plugin settings as it can interfere with Facebook’s Open Graph detection. You can find this option in your cache plugin settings (e.g., W3 Total Cache) under Browser Cache settings.
If after checking these steps, the issue persists, please feel free to reply here, and a human agent from our support team will assist you further.
Thank you for reaching out to us with your concern. We appreciate your patience as we work to resolve this issue for you.
Kind regards,
Rank Math Support Team
Sources:
Open Graph/Social Preview Image Is Not Displayed » Rank Math
Social Media Options in Rank Math
These are not the issue. It can be witnessed directly in the editor by changing the social share image, saving and then refreshing.
Hello,
Thank you for contacting us and sorry for any inconvenience that this issue might have caused.
Please make sure that you have the latest version of Rank Math installed on your site. You can check this by going to WordPress Dashboard > Rank Math > Status & Tools > Version Control.
If there is an update available, you will see a notification and a button to update the plugin.
If the issue persists please follow the steps in this guide: https://rankmath.com/kb/meta-data-not-saving/
We hope these steps help you solve the problem.
Don’t hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
