Hello,
Thank you for reaching out to us regarding the issue with connecting your new license to Rank Math AI. We apologize for any inconvenience this has caused.
To connect your new license to Rank Math AI, please follow these steps:
- Log in to your Rank Math account that you used to purchase the AI license.
- Navigate to the "Websites" section from the left sidebar. You can do this by visiting this URL: Rank Math Account
- Check if you can see the correct remaining credits under your account. You should be able to view the total number of Content AI credits available.
- If the credit count is correct but not reflecting on your website, disconnect and reconnect your Rank Math account in your WordPress admin area by going to Rank Math > Dashboard > Help.
- After reconnecting your account, refresh the credits count in the Content AI section to ensure it displays the correct number of credits.
If you encounter any difficulties during this process or need further assistance, please don’t hesitate to let us know. We are here to help you with any additional questions or concerns you may have.
Thank you for your patience, and we look forward to resolving this issue for you promptly.
Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Resolving Content AI Related Issues » Rank Math
Thanks for your help so far.
That allowed me to activate my account.
However, it has not linked to my Elementor account.
When I try to use it within Elementor it still asks me to sign up for AI account.
This happens when I use “Edit” and when I attempt to make changes within the full Elementor editor.
Just in case it may be a part of the issue,
I see that correspondence on my purchase came through my email address: f*************@y**********
Correspondence on this helpdesk came through my email address: f*************@g********
Kind regards.
Frank.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have transferred your purchased AI credits to this account email account.
Now, please update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/
You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.
Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.
Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI and it should work without any issues.
Lastly, to avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Sorry, but I appear to have made matters worse.
I appear to have lost my credits and I’m still being asked to buy an AI licesce.
Note that I have a free Rank Maths account to go along with this AI license.
I would like my email accounts to be merged and to nominate my main email address to be f*************@g********
Thank you.
Frank.
Hello,
The accounts are now merged under the preferred email address.
As for the usage of the Content AI features with Elmentor, please note that you need to access via the SEO tab in the Elementor editor and not directly inside the content.
The options to write and build with AI that you see inside the widgets of Elementor are from the AI options of Elementor, not from our plugin.
Don’t hesitate to get in touch if you have any other questions.
Hello.
As I mentioned in my last correspondence, matters have simply got worse.
When I go into General Settings / Content AI it shows that I have no credits.
Can we wind back to solve this basic problem please?
Thank you.
Frank.
Hello,
Please head over to WordPress Dashboard > General Settings > Content AI and then click the little circling arrow to update the credit count.
When you click that if you see any error message please share that message with us so we can help correct the issue.
Thank you.
Thanks.
I just tried that.
A little dropdown box reads:
acechemistry.co.uk says
Could not generate please try again later
The web address is correct.
Hello,
We are sorry for the issue you are facing, but the issue is there because of your website “neighbors”. You are hosted on TWENTYI. Your IP is 45.8.227.175. The same IP is shared by 10s of other websites and sent 47K requests to our server in the last 24 hours alone:
This is the reason your IP and your website are being rate-limited to prevent abuse of our server resources.
We see two possible solutions to handle this issue.
1. You talk to your web host and get your shared IP changed to something else that isn’t shared by so many users also using Rank Math.
2. We process a full refund on your purchase.
Do let us know how you would like us to proceed.
Thank you for that information.
I would like to go with the second option you have given please.
“2. We process a full refund on your purchase.”
Kind regards.
Frank
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
