Hello,
Mi dispiace per l’inconveniente che stai riscontrando. Per ricaricare i crediti per il Content AI, puoi acquistare crediti aggiuntivi separatamente dalla sezione dei prezzi sul sito web di Rank Math. Puoi trovare ulteriori informazioni sull’acquisto di crediti aggiuntivi nella sezione dei prezzi sul sito di Rank Math. Ecco il link: Content AI Pricing
Se hai ulteriori domande o hai bisogno di assistenza, non esitare a chiedere. Grazie per aver sollevato la tua preoccupazione.
Closing spiel
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting us and bringing your concern to our attention.
The option to reset or top-up Content AI credits is only available in the EXPERT Content AI subscription.
If you exhaust your credits in a month, you have the following options:
– You can wait till the next month for the credits to replenish
– You can upgrade your subscription to a higher plan
– If you already have the highest plan, then you can reset your credits for the remainder of that month by paying a nominal one-time fee.
Now suppose you’ve an Expert Content AI subscription plan and you exhaust your credits in a month. In this case, you can reset the credits for the running month by paying a one-time-fee in here: https://rankmath.com/content-ai/#pricing
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
I Am Pro Plan I want To buy
a resetting of credits
because I just started to user your software and I already finish my credits are unbelievable polices from your side because people close the account and go away are able to finish a job so I need to credits tell me how is possible to pay them in as one shot thank you Danilo Doronzo
I Am Pro Plan I want To buy
a resetting of credits
because I just started to user your software and I already finish my credits are unbelievable polices from your side because people close the account and go away are able to finish a job so I need to credits tell me how is possible to pay them in as one shot thank you Danilo Doronzo
Hello,
The only way to get additional credits is by upgrading your plan to the next tier. You can do so by heading over to your Rank Math Account > Subscriptions > Content AI > Upgrade to Creator or Upgrade to Expert
Also, you mentioned that you are using Rank Math PRO but it seems like you have used a different email address for the PRO version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Yes maybe you are right the pro subscription coul have been done under this email address m************@o**********
It was my mistake. Can you help me?
Danilo Doronzo
I am in this situation because I was only tryng the software i just did one letter to my daughter and 5000 credits were distrtroyed in one day. How is possible?
I do not understand your policy, without credits people stop to use your software and need to wait one month
It is impossible if i have a normal work flow, so the people abandon you for different companies (chat gpt it is only one example) and you loose (many) clients. You should help the new clients.
And the credits are used by you to pay what? Ho much credits you ask for what? It is not written on your website.
Reagrds
Danilo Doronzo
Hello,
The m************@o********** email is not registered on our site. Your PRO plan must be under another email. Please share it so we can merge your accounts.
Content AI consumes one credit for each word, 500 credits for keyword research, and 50 credits for ALT text generation. We have explained this in the FAQs on the Content AI page and also in this guide: https://rankmath.com/kb/content-ai-plans-and-credits/
You purchased the Content AI plan during the summer sale, so you have 7500 monthly credits instead of 5000. However, since you have used all of them, you will have to upgrade to a higher plan or wait for the credits to reset next month.
Please do not hesitate to let us know if you need our assistance with anything else.
you say: The m************@o********** email is not registered on our site. Your PRO plan must be under another email. Please share it so we can merge your accounts.
Please try “a************@o**********” or “d*************@o**********”
or “r**********@o**********”
Let’try
Danilo Doronzo
Hello,
The PRO plan is not under any of the emails you shared. Please share a receipt that you must have received from FastSpring. If you don’t have the receipt, please contact our accounts team at s******@r*********** and share the last 4 digits of the card you used to purchase the PRO plan, so they can locate your account.
Looking forward to helping you.
Hello,
Please let us know if you need help with anything else.
We are looking forward to hearing back from you.
Ciao Danilo Doronzo, Il tuo abbonamento a “Content AI Starter” è stato attivato con successo. Gestisci i Tuoi Ordini
Il Tuo Abbonamento
Content AI Starter x 1
L’abbonamento si rinnova ogni 1 anno. Prossimo addebito: 05/07/25 (87,69 USD).
Condizioni Complete e Gestione Abbonamento
Hai ricevuto questa email dopo un ordine effettuato tramite FastSpring – un rivenditore autorizzato.
Ciao Danilo Doronzo, Il tuo abbonamento a “Content AI Starter” è stato attivato con successo. Gestisci i Tuoi Ordini
Il Tuo Abbonamento
Content AI Starter x 1
L’abbonamento si rinnova ogni 1 anno. Prossimo addebito: 05/07/25 (87,69 USD).
Condizioni Complete e Gestione Abbonamento
Hai ricevuto questa email dopo un ordine effettuato tramite FastSpring – un rivenditore autorizzato.
Hello,
Yes, your Content AI Starter plan is under this account but your Rank Math PRO subscription is not on this account. And, just to be clear, it is possible to have the Content AI subscription without having the Rank Math PRO subscription.
Let us know if you need help with anything else.
Jaideep Asrani
19 ore, 34 minuti fa
You said Ciao,
Il piano PRO non è presente in nessuna delle email che hai condiviso. Condividi una ricevuta che devi aver ricevuto da FastSpring. Se non hai la ricevuta, contatta il nostro team di account all’indirizzo s******@r************ condividi le ultime 4 cifre della carta che hai utilizzato per acquistare il piano PRO, in modo che possano individuare il tuo account.
There must be some bug the subscription was done under the account of m************@o********** or d*************@o**********
Just in case you cant find any account i want to cancel this PRO subscription as soon as possible. Can you do it for me?
Or let me know how this possible.
My last digit numbers of my credit card are VISA 8429
Danilo Doronzo
Hello,
Please confirm if you purchased the PRO plan before buying the Content AI Starter plan. Please note that both are different products. We have checked your FastSpring account, and the card was only used to purchase the Content AI plan, not the PRO plan.
If you have purchased the PRO plan separately, please confirm that date of purchase so we can check this further.
Looking forward to helping you.
