Hello,
Thank you for reaching out to us regarding the activation issue of your Rank Math Pro version. We apologize for any inconvenience this may have caused.
To resolve this matter, please log into your Rank Math account and download the Rank Math Pro plugin from your dashboard. If you encounter any difficulties accessing the Pro version, it’s possible that you may have upgraded using a different email address than the one associated with your account.
To rectify this, kindly contact our support team through the Rank Math Support Forum by submitting a ticket. In the ticket, provide details about the email address used for the Pro purchase and any relevant information to help us locate your account and resolve the activation issue promptly.
You can follow the steps outlined in this guide to submit a ticket: Submit a Ticket Guide.
Once our support team receives your ticket, they will assist you in merging accounts or changing the email connected to your Pro plan to ensure a seamless activation process.
If you have any further questions or encounter any difficulties during this process, please feel free to update this ticket, and our team will be more than happy to assist you further.
Thank you for your patience and understanding.
Best regards.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Where Is My Rank Math PRO License Key?
Hello,
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thank you for your reply. I have given all the necessary information in Sensitive Data
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with m*********@u******
Please login to that account or attempt to reset the password here: https://rankmath.com/my-account/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hi Support Team,I wanted to share a quick update and a big thank you! It turns out the issue we were having was indeed with our email system, just like you suggested. We followed your advice, and now everything is working perfectly. Your help was spot on!Thanks again for your support and assistance.Best, Ivan.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
