Hello,
I apologize for the inconvenience you are facing with the error message you received via email regarding the lack of stats to show in Rank Math Analytics. To address this issue, I recommend following these steps:
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Check Google Analytics Connection: Ensure that your website is correctly connected to Google Analytics within Rank Math. You can verify this by going to Rank Math SEO → General Settings → Analytics and clicking on the Test Connections option to validate the connection.
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Reconnect Google Account: If there is a glitch in the connection, you can reconnect your Google account by following the steps provided in the email you received. Simply click on the Reconnect Search Console connection option in Rank Math’s Analytics settings.
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Refresh Authorization Tokens: If reconnecting doesn’t resolve the issue, it’s possible that the authorization tokens from Google have expired. To refresh these tokens, you can delete the Rank Math app permissions from your Google Account settings and reconnect it again.
If after following these steps you still encounter the same issue, please reply to the email you received or open a support ticket on our website, and our team will assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Closing spiel.
Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
Hello,
Thank you for contacting Rank Math support.
Please follow this guide to start a new data fetch and fix the issue: https://rankmath.com/kb/delete-old-analytics-data/
Let us know how that goes. Looking forward to helping you.
Hello,
I have done all the steps in your link, but I received the same email again today:
SEO Report of Your Website
07 Jun 2024 – 07 Jul 2024
provirbuserv.com FULL REPORT External Link Icon
Uh-oh
It seems that there are no stats to show right now.
If you can see the site data in your Search Console and Analytics accounts, but not here, then try reconnecting your account and make sure that the correct properties are selected in the Analytics Settings.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The data in our Analytics dashboard is fetched from your GSC account. Please check the Performance section of your GSC account and if there is some data, share a screenshot using a tool like https://imgur.com/ so we can check this further.
Looking forward to helping you.
Hello,
I have no idea how to take a screenshot with that link. I know how to take a screenshot but I cannot share it here.
Hello,
Please email the screenshot to s******@r***********.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
