Hello,
To utilize the Content AI feature in Rank Math, you need to be logged into the Rank Math account where you’ve purchased the Content AI subscription. Unfortunately, it’s not possible to be logged into two Rank Math accounts simultaneously within the same browser session.
If you need to access the Content AI from your account while still using the other features of Rank Math SEO for the company’s website, you can consider the following options:
- Switching Accounts: You can log out of one Rank Math account and log in with the other when you need to access different features.
- Using Different Browsers or Browser Profiles: You can use different browsers or create separate browser profiles to stay logged into each Rank Math account simultaneously.
If you have any further questions or need assistance, feel free to ask. Thank you for reaching out!
Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
How to Connect/Disconnect Your Website From Content AI
Content AI – Your Personal AI Assistant by Rank Math
How do I use Different Browsers or Browser Profiles
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Since you have the free version, all your credits are distributed across your portfolio. In this case, it is shared by all the websites connected to your PRO account.
If you are a Business or Agency plan holder, you can assign or set a content AI credit per client through your client management dashboard: https://rankmath.com/kb/client-management/#assign-contentai-credits
We don’t have this feature in the PRO version because the PRO version should only be used for personal websites and not a client website or a partnership with someone. A personal website can be a business, earn you money and you can even sell it to anyone but it needs to belong to you.
If you are catering to clients, you should upgrade to a Business or an Agency license:
https://rankmath.com/pricing/#comparison
If you still have any questions, just reply, and we will be more than happy to clarify any doubts you might have.
Hello Princess,
The company utilizes an agency license. Am I needing to purchase the credits through them then? Am I not able to utilize the content AI on my own without their assistance is what you are saying?
Is there anyway I can get a refund as I have not connected to a website at all?
Hello,
We can only use one account at time. You can use the credits using this account only if you disconnect the Agency license. Then
Yes, you can contact your agency to purchase credits for you.
Yes, we can arrange a refund on this transaction. While we will be sorry to see you go, we fully respect your decision.
We offer a 30-day refund policy and we will assist you with your refund request.
Let us know if you need assistance with anything else.
Thank you.
I will hopefully be going through the agency so you will get my business in the end! Do I need to do anything for this particular refund request?
Hello,
We have gone ahead and initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
