Hello,
I’m sorry to hear about the issue you’re facing with your Content AI credits on coffeeinsurrection.com. Thank you for reaching out to us.
To address this problem, please follow these steps:
- Ensure you are logged into the correct account that was used to purchase the Content AI credits.
- Visit the Rank Math Account section on your website or go to this URL: https://rankmath.com/my-account/websites/ to verify if the remaining credits are displayed correctly.
If the credit count is accurate but not reflecting on your website, please proceed with the following:
- In your WordPress admin area, navigate to Rank Math > Dashboard > Help.
- Disconnect your Rank Math account.
- Reconnect your Rank Math account.
After reconnecting your account, go to Content AI and refresh the credits count to ensure the plugin retrieves the updated credits from our server and displays the correct amount.
I hope these steps help resolve the issue. If you need further assistance, please don’t hesitate to let us know.
Thank you for your patience and understanding.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Thank you for contacting support.
We don’t see the domain connected to this account.
Please reconnect it by going to WordPress Dashboard > Rank Math SEO > Dashboard > Help and after that the website should appear here: https://rankmath.com/my-account/websites/
When that does, please ping us here so we can check the data on our end.
Looking forward to hearing back from you.
i know. i disconnect it because nothing new happened. I already asked about the credit update before, and i’ve been told that it would have happened at the end of every month, but this didn’t happen.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
[Moved to sensitive data section]
Hello,
We logged in to your website and can replicate the issue.
I have forwarded it to the developers and they will soon respond with an update.
Thank you for choosing Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
