Hello,
I apologize for the trouble you are facing with connecting your account and the upcoming charge for the Content AI free trial. To assist you better, I recommend assigning this ticket to a human agent by clicking on the "Open Ticket" button below. A member of our support team will review your case and provide you with the necessary help to resolve the connection issue and address your concerns about the upcoming charge for the Content AI free trial.
Thank you for reaching out, and we appreciate your patience as we work to assist you further.
Open Ticket
Sources:
How to Cancel Your Content AI Free Trial? » Rank Math
How to Connect/Disconnect Your Website From Content AI
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hi Princess, It seems like it is sorted now.
I have several emails, and I can have done orders in either:
i***@b*************
p****@b*******
b*************@g********
But now I can access the setup guide 😀
But I get an error with the address section:
At the top of the settings page, it says:
“Use the [rank_math_contact_info] shortcode to display contact information in a nicely formatted way.”
The company address is: (We don’t use region in Denmark)
Hoejvangen 13
6950 Ringkoebing
Denmark
Hope I somehow can get the address added with your help
Hello,
The message is not an error rather an information for you to optimize your site and profile for Local SEO. This is done to gain maximum benefit from the localized area, where your business is set up.
The Rank Math [rank_math_contact_info] shortcode is used to display the contact information you have set up in the Local SEO settings in a nicely formatted manner.
You can learn more about the Local SEO settings here: https://rankmath.com/kb/local-seo/
We hope this helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
I still only see the Free buttom up in top of the dasboard on our website https://bluesheaven.dk
Please merge both accounts of following emails:
The Free p****@b*******
with the Pro b*************@g********
I like it to be p****@b******* on both, is that possible??
I understand I should have checked what emails I have started this when upgrading
Also is it possible to the reset the trail period for the Content Al module (when its working), cause I have not had any change to test it yet.
Looking forward to hearing from you
Best
Peter
Theanks
Hello,
We have gone ahead and merged your accounts and kept the preferred email.
We also have extended the trial so you can test the Content AI feature.
Hope that helps.
Hi again,
Thx. The RM Pro version is now activated 😀
The AI Content feature is re-enabled (by you because of the problems in activating the Pro version), but the AI Content settings dialog box says no credits.
Is it supposed to be like that?
Hi again,
Thx. The RM Pro version is now activated 😀
The AI Content feature is re-enabled (by you because of the problems in activating the Pro version), but the AI Content settings dialog box says no credits.
Is it supposed to be like that?
Hello,
Please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math account.
After that, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI, and it should work without any issues.
Hope that helps, and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
