Subscription does not show up in account

#834337
  • Resolved Laszlo

    1 year, 9 months ago

    Rank Math pro
    Content AI Starter Trial

    Hello,

    We made an order on 1st of July order reference below.
    which shows up in order etc. properly

    but in our account does not show up

    Please check and figure out.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    Thank you for reaching out to us regarding the subscription not showing up in your account. We apologize for any inconvenience this may have caused.

    To resolve this issue, please follow these steps:

    1. Ensure that you are logged in to the correct Rank Math account that you used to make the purchase.
    2. Head over to your Rank Math account area by visiting: Rank Math Account Area
    3. Check if the subscription is visible in the connected websites section. If it’s not there, you may need to reconnect your website with your Rank Math account.

    If you encounter any difficulties during this process or if the issue persists, please provide us with more details or screenshots if possible so we can assist you further.

    Looking forward to helping you resolve this issue.

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math
    Website Not Shown In Rank Math Account Area » Rank Math

    Miguel

    1 year, 9 months ago

    Hello,

    Thank you for contacting support.

    Our team has replied to your other ticket and the situation was fixed on your account.

    Don’t hesitate to get in touch if you have any other questions.

Viewing 2 replies - 1 through 2 (of 2 total)

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