Hello,
I’m sorry to hear about the issue you’re facing with your Rank Math PRO subscription. If you have purchased the Rank Math PRO plan but cannot see it in your account, there might be a discrepancy with the email address used for the purchase.
To resolve this, please log into your Rank Math account using the email address associated with your Rank Math PRO subscription. Once logged in, you should be able to access and download Rank Math PRO from your dashboard.
If you are still unable to locate your Rank Math PRO subscription after logging in, it’s possible that you used a different email address for the purchase. In this case, you can contact our support team by submitting a ticket through the Rank Math Support Forum. Provide the necessary details, including the email address used for the purchase or a screenshot of the invoice received from FastSpring.com.
Here is a step-by-step guide on how to submit a ticket:
- Navigate to the Rank Math Support Forum.
- Enter a one-line summary of the issue in the Ticket Title section.
- Provide more details in the Ticket Question section.
- In the Sensitive Data section, enter the email address(es) you want to connect to your PRO account.
- Click the SUBMIT YOUR TICKET button.
Our support team will assist you in locating your Rank Math PRO account and ensuring that you can access and download the files associated with your subscription.
Thank you for reaching out, and we appreciate your patience as we work to resolve this issue for you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Where Is My Rank Math PRO License Key?
How To Downgrade Your Rank Math PRO Subscription » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
You may have purchased the plan using a different email address. We can’t seem to locate the transaction using the order reference you shared in the Sensitive data section.
Can you please retrieve the invoice from FastSpring instead? This will help us locate your account.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Added invoice ID into sensitive data
email address for invoice and for our account is the same.
Hello is there anybody checking this issue ??
You charge subscription based and we are not able to use it …
Hello ????
Why is that hard you have all the updates info you asked for !!!
WE PAID SUBSCRIPTION ON 1ST JULY TODAY IS 9TH AND WE ARE UNABLE TO USE IT !!!!
And nobody is checking or replying …
Hello,
We are sorry for the delay. We have fixed the issue for you.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
