Hello,
Thank you for reaching out to us regarding the refund request. We understand your concern about providing more detailed information for the refund process.
If you have already shared all the details you can access regarding the payment and subscription information, and the user is requesting more specific details that you do not have access to, you can kindly explain this to the user. You can inform them that you have provided all the available information on your end and suggest that they contact their payment provider or bank for further details.
If the user insists on more detailed information that you cannot provide, you can recommend that they reply to the ticket, and a human agent from the Rank Math Support team will take over the ticket to assist further.
We appreciate your understanding and cooperation in this matter. Thank you for bringing this to our attention.
Sources:
Rank Math Refund Policy » Rank Math
How to Get a VAT/GST Refund from Rank Math » Rank Math
Hello,
We have replied to your other ticket about the same issue. We are closing this one in favor of that.
Looking forward to helping you.
