Facing 404 Error on Product Categories

#834141
  • Resolved Adil Sayyed

    1 year, 4 months ago

    Rank Math free

    Hi Rank Math Support Team,

    I’m currently facing an issue with my website where the product category pages are returning a 404 error. Despite several attempts to troubleshoot this, the problem persists.

    Could you please assist me in resolving this issue?

    Thank you for your support.

    Best regards,
    Adil Sayyed
    sneakerdefender.com

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    I’m sorry to hear that you are experiencing a 404 error on your product category pages on sneakerdefender.com. This issue can be related to the sitemap or server configuration.

    To troubleshoot this issue, please follow these steps:

    1. Check if the product category pages are set to index in the robots meta tag. You can do this by navigating to Rank Math SEO → Advanced tab in the post editing screen and ensuring they are set to index.

      index in advanced tab

    2. Ensure that your sitemap is not affected by server-level caching. You can add a filter to disable sitemap caching by adding code to your theme’s rank-math.php file as explained in our knowledge base article.

    If after following these steps the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for reaching out for support.

    Best regards,
    Rank Math Support Team

    Sources:
    Why the Sitemap_Index.xml is Throwing a 404 Error » Rank Math
    How to Fix the Submitted URL Seems to Be a “Soft 404” Error » Rank Math

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We’ve checked your product categories and we can see they all are working properly and returning a 200 status code. Please check the screenshot in the sensitive data section for reference.

    In this case, if you’re still facing the issue, please try to clear your browser cache and check again.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Facing 404 Error on Product Categories’ is closed to new replies.