Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
At the moment, we don’t have an option to change the subscription.
We have gone ahead and initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
You may purchase the PRO plan from here: https://rankmath.com/pricing/
Hope that helps.
I pay for right subscription now and hope will get refund for previous wrong (it was my mistake sorry for trouble) payments.
Thanks
Hello,
Thank you for your understanding. We confirm that your refund for the previous transaction is in process. You should see the credit on your statement within the specified timeframe.
If you need any further assistance with purchasing the PRO plan, feel free to reach out.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
