Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
But now I don’t have any subscription I don’t understand anymore what’s going on. Can you please tell me. If there was already a subscription and I ordered a new one and you merged the two, if one is stopped there should be the first one or am I totally wrong? Please tell me.
Linze Bos
Hello,
When you opened this ticket you had one active Content AI subscription and since you requested a cancellation of the last order we honored that and issued a refund for it.
With that cancellation you don’t have any other active subscription on this account.
Thank you.
OK, but I don’t understand. You told me you merged 2 subscriptions (and I don’t want 2 subscriptions, I just want one that renews next year) and I asked you to end the last (second) subsription and I have no Subscription. Thats very weird.
But ok.
Thanks for your answers.
Linze Bos
Hello,
Prior to initiating the cancellation and refund, the account you opened this ticket with had only a Content AI subscription.
Please did you purchase any other subscription within the last year (Our subscriptions are renewable annually) perhaps using a different account/email?
If you did can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
