Hello,
I’m sorry to hear about the billing issue you are facing with the Content AI package from Rank Math. To request a refund for the Content AI package, you can follow these steps:
- Drop an email at s******@r*********** requesting a refund.
- Alternatively, you can open a ticket on our Support forum to request a refund.
Our refund policy offers a 30-day money-back guarantee for new customers of Rank Math PRO and Content AI. You can claim your refund within 30 days of your purchase with no questions asked.
If you need further assistance or have any other questions, feel free to reach out. Thank you for bringing this to our attention.
Sources:
Rank Math Refund Policy » Rank Math
Rank Math Refund Policy » Rank Math
How to Get a VAT/GST Refund from Rank Math » Rank Math
I have emailed the support email and this is a support ticket. Both avenues have been exhausted. I have gotten no response.
Hello,
Thank you for contacting the support.
The renewal is for your Content AI credits that were purchased on June 27, 2023.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive the email so we can assist you further.
I did not receive this email. Additionally, the package I have been charged is different from the one I chose to purchase last year. The price is almost 3 times more.
Hello,
Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
The decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
The refund has entered my account, thanks for the timely responses. Please ensure that the renewals made on subscriptions is managed better however. I can no longer purchase from Rankmath without the doubt I might get charged a multiple of the amount with no previous discretion. Thanks for your time.
Hello,
Thank you for your feedback and understanding. We apologize for the inconvenience caused.
If you have any further concerns or need assistance in the future, please feel free to reach out.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
