Hello,
Thank you for reaching out to us regarding the issue with thumbnails not appearing on your RSS feed while using the Rank Math plugin on your website citationgroup.com.au. We appreciate you providing detailed information about the problem.
To resolve the missing thumbnail issue in your RSS feed, you can follow these steps:
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Ensure Schema Module is Enabled: Confirm that the Schema module is enabled in the Rank Math settings on your WordPress Dashboard. If it’s already enabled, proceed to the next step.
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Check Featured Images: Make sure that featured images are added to all posts on the citation Group website. You can verify this by checking the Schema tab on each post.
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Update Schema Using Bulk Actions: Since you are facing issues with the RSS feed not displaying thumbnail images, you may need to update the Schema Type to include the necessary image information. Here’s how you can do it:
- Navigate to WordPress Dashboard → Rank Math SEO → Titles & Meta → Products.
- Set the Schema Type to include the required image information, if applicable.
- Save the changes and check if the thumbnail images now appear in the RSS feed.
If after following these steps, the issue persists, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for your understanding and patience as we work to resolve this matter for you.
Best regards.
Sources:
How to Fix Missing ThumbnailUrl Error in Schema Markup » Rank Math
Podcast Schema » Rank Math
Resolving Rank Math Schema Markup Related Issues
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please note that the Rank Math’s Schema module is not controlling the RSS feed. WordPress usually handles the generation of the RSS feed.
Please over to your WordPress Dashboard > Rank Math > General Settings > Others and make sure the option “Remove Media Data from RSS feed” is disabled.
Looking forward to helping you.
thanks Jeremy ,
i couldn’t find “Remove Media Data from RSS feed” option on Rank Math > General Settings > Others .
Hello,
Apologies for the confusion, that option is only available with Rank Math PRO:
https://rankmath.com/kb/general-settings/#remove-media-data-from-rss-feed
To fix this, you may get in touch with the plugin/theme you’re using to generate the RSS Feed on your site.
Looking forward to helping you.
thank you @reinelle.
my issue is – missing thumbnail on citationgroup.com.au RSS feed.
i followed below steps but still no success.
1. Schema Module is Enabled.
2. Featured Images added to all blogs.
3. Set the Schema Type and Saved the changes.
but still thumbnail images are not appearing in the RSS feed.(https://citationgroup.com.au/resources/tag/cloud/feed).
you can compare it with this feed – https://www.hrassured.com.au/feed/ (its showing thumbnail images)
Hello,
Our plugin doesn’t generate or manage RSS feeds. The issue should be related to some other plugin. You can follow this guide to figure out which plugin is causing the issue: https://rankmath.com/kb/check-plugin-conflicts/
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
