RPO license does not reflect

#830097
  • Resolved ML-LLC

    1 year, 9 months ago

    Rank Math pro

    RPO licenses were purchased from Japan today.

    However, the PRO license does not appear on the account screen I was guided to.

    I filled in the confidential data with the screenshot and the email address used to make the purchase as instructed by the BOT.

    Take action ASAP.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    I apologize for the inconvenience you are facing with your Rank Math PRO license not reflecting on your account screen after purchasing it from Japan. If you have already filled in the confidential data with the screenshot and the email address used for the purchase as instructed, our support team will review your ticket and take the necessary actions to locate your PRO account and resolve the issue promptly.

    Thank you for providing the required information. Our team will work on this matter as soon as possible. If you have any further questions or need assistance, please feel free to reply to this ticket.

    We appreciate your patience and understanding as we work to resolve this for you.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Where Is My Rank Math PRO License Key?
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Princess

    1 year, 9 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account has been already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘RPO license does not reflect’ is closed to new replies.