PRO license is not reflected in the account screen

#830095
  • Resolved ML-LLC

    1 year, 9 months ago

    Rank Math pro

    RPO licenses were purchased from Japan today.

    However, the PRO license does not appear on the account screen I was guided to.

    Please check ASAP.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    I apologize for the inconvenience you are facing with your PRO license not reflecting in your account screen after purchasing it from Japan today. To resolve this issue, please follow these steps:

    1. Log into your Rank Math account.
    2. Navigate to the Rank Math Support Forum to open a ticket.
    3. In the Ticket Title section, enter a one-line summary of the issue.
    4. Provide more details in the Ticket Question section.
    5. In the Sensitive Data section, enter the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
    6. Click the SUBMIT YOUR TICKET button.

    Our support team will then locate your PRO account and assist you in resolving the issue promptly.

    If you need further assistance or have any other questions, please don’t hesitate to ask.

    Thank you for reaching out to us.

    Sources:
    Where Is My Rank Math PRO License Key?
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Website Not Shown In Rank Math Account Area » Rank Math

    Princess

    1 year, 9 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Assuming that the Free and PRO versions are already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

    Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:
    Transients

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    <span style=”text-decoration: underline;”>Please do take a complete backup of your website before sharing the information with us.</span>
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘PRO license is not reflected in the account screen’ is closed to new replies.