Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please note that in the free version of the plugin Rank Math only fetches the data from Google Search Console, not from Google Analytics. In case, you’re not able to see the data from your Search Console, please try to follow the steps from this guide and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/
Let us know how it goes. Looking forward to helping you.
Thank you.
No didn’t work.
Yes indeed this is what I need. The search console data to be available on Rank Math.
By the way could you please move the system status text of my first post to the sensitive area?
Thanks.
Hello,
We have already moved your site status to the sensitive data section
In this case, please follow the steps below to create a troubleshooting log so that we can check the issue further:
Step #1.
First, add the following filter to your website:
add_filter( 'rank_math/analytics/log_response', '__return_true' );
Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
Step #2.
After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:
If in your case, you do not see the Scheduled Actions menu, then you can try visiting the following URL:
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
Ensure that you replace yourdomain.com with your own domain in the above link.
Step #3.
When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.
You can use a tool like Dropbox/Pastebin for debug log files and share the generated links here.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello.
Sorry but I am not sure if you got an answer I submitted saying “Thank you for your time (and for moving status text to sensitive area)”.
Also I followed your instructions adding the filter on functions.php, running schedule tasks and I have already shared a zip file link, with log files, on sensitive area.
Thanks again.
Hello,
Please follow this guide to remove Rank Math App from your Google account and reconnect it with all the required permissions, and see if that resolves the issue: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token
If the issue persists after following the above steps please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have gone ahead and conducted debugging on your website’s analytics and after checking the connection and manually running the pending actions to fetch new data, the data has started populating the analytics dashboard as you can see in the screenshot below:
We have gone ahead and forcibly run the pending action to fetch the data.
After a couple of minutes, all data should be shown there as the fetching process is not yet finished.
We noticed that there are so many pending queues that failed to run. If the issue persists from your end, you’ll have to check with your hosting provider and make sure the Cron Job is working as intended.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you very much!
Great support.
Allow me a final clarification:
The Analytics “Index Status” tab is populated only in Pro version?
https://prnt.sc/jZrivMin3tAY
Thanks again.
Hello,
Glad that helped.
Yes, the Index Status report is only available using Rank Math PRO:
https://rankmath.com/kb/url-inspection-api-integration/#index-status-result
Looking forward to helping you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post
about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
