Unable to process payment

#829324
  • Resolved 47 Media

    1 year, 5 months ago

    Rank Math pro

    I have used 2 different browsers, 3 different cards, turned all pop up blockers off and confirmed my international card settings. Please help.

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    Thank you for reaching out to us regarding the payment issue you are facing. We apologize for any inconvenience this has caused.

    Based on the information you provided, it seems you have already taken several troubleshooting steps to resolve the payment problem. Since you have tried different browsers, cards, and ensured that pop-up blockers are off, as well as confirmed your international card settings, we appreciate your efforts in trying to resolve the issue.

    To further assist you, we recommend checking if your current location is correctly selected during the payment process. Sometimes, selecting the correct country can resolve payment issues. You can refer to the following steps:

    1. Select Your Current Location: Ensure that the country selected in the dropdown menu at the top-right corner of the checkout page matches your actual location.

    Change country in Fastspring

    If the issue persists after confirming your location, please consider contacting your bank to understand why the payment is being blocked and request them to approve it from their end.

    If you need further assistance or if the issue persists, please feel free to reply to this ticket, and a human agent from our support team will take over to assist you promptly.

    We appreciate your patience and understanding as we work to resolve this matter for you. Thank you for choosing Rank Math.

    Looking forward to helping you further.

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math
    How to Change or Update the Payment Method » Rank Math
    How to Download or Update My Invoice » Rank Math

    Reinelle

    1 year, 5 months ago

    Hello,

    If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.

    Also, please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    You can also try using PayPal to make the payment.

    If the issue persists, could you please confirm which country you are in when purchasing Rank Math?

    Let us know how this goes.

    47 Media

    1 year, 5 months ago

    Rank Math pro

    I tried using paypal and I receive the same error.

    Reinelle

    1 year, 5 months ago

    Hello,

    Which country you are in when purchasing Rank Math?

    Also, please share the last 4 digits of your card and the first/last name you have used so we can check.

    You can add them in the sensitive data section upon editing your first post

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    47 Media

    1 year, 5 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rakibuzzaman Siam

    1 year, 5 months ago

    Hello,

    We’ve already shared your issue with our concerned team. As soon as we get some updates, we’ll make sure to let you know here.

    We really appreciate your kind patience regarding this issue.

    Thank you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Unable to process payment’ is closed to new replies.