Hello, I apologize for the issue you are facing with your orders. Unfortunately, it is not possible to merge the two separate orders for the Content AI plan and the Rank Math PRO plan. Each order is associated with a specific email address and account.
If you need additional credits beyond what your current subscription offers, you can purchase extra Content AI credits separately. You can find more information about purchasing additional credits in the pricing section on the Rank Math website. Here is the link: Content AI Pricing.
If you have any further questions or need assistance, feel free to ask.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us and bringing your concern to our attention.
Please ignore the reply from the RankBot. You can share the email addresses that are used to purchase the subscriptions so that we can merge them together. Also, please share the preferred email address on which you’d like to use your account.
Looking forward to helping you.
Thank you.
That’s what I call sales service. I had resigned myself to having to juggle between the 2 e-mail addresses and I found that very unfortunate, even if it was an error at the start, can be blamed on me.
In any case, know that I really appreciate the follow-up you offer And I hope, thanks to you, To be able to become an SEO ace!
The email addresses concerned are c******@c********* and p****************@g******** the preferred address is c******@c*********
One more time : Thank’s to you
Hello,
We have gone ahead and merged your accounts and kept the preferred email address. Both subscriptions are now in one account.
Please check from your end if everything is in order.
Hope that helps.
Thank you for this, but just one more question, when i order for RankMath Pro i receive 7500 AI credits, i buy AI to with the option of 18000 Credits Why i no have 25500 credits with merging the accounts ?
Have a nice day…
Hello,
Sorry, but you can only have 1 Content AI subscription in your Rank Math account. You cannot have 2 subscriptions and combine the credits they offer.
If you already have a Content AI subscription, our system will automatically disable the Content AI trial that comes with the Rank Math PRO.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
