Hello,
I’m sorry to hear that you are experiencing an internal server error when checking the URL provided. Internal server errors can occur due to various reasons, such as server misconfigurations, plugin conflicts, or issues with the website’s code.
To troubleshoot this issue, you can try the following steps:
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Check Website Status: Ensure that your website is returning a 200 status code. You can use a tool like httpstatus.io to check the status of your website.
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API Timeout: If your website takes more than 30 seconds to load, it can result in an API error. Make sure your website loads within a reasonable time frame.
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API Requests Blocked by Firewall: Check if your server security or firewall is blocking API requests from Rank Math. You may need to whitelist the IP 193.138.6.5 and the user-agent RankMathApi/2.0.2; https://rankmath.com.
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Locally Hosted Website: If your site is hosted locally, the SEO Analyzer module of Rank Math may not work correctly. Ensure your site is live and accessible externally.
If none of these steps resolve the issue, please feel free to reach out to our support team directly here. They will be happy to assist you further.
Thank you for your understanding and patience.
Sources:
Why Am I Getting "API Error: HTTP 400" Error » Rank Math
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention.
We tested the referenced URL and it returned a 200 status code meaning it is working correctly:
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello Ike, thanks for the reply. I am aware that the page is working correctly but when used in your SEO analyzer I get
Oops! That just happened
Invalid server response.
That is what I referenced in the original post.
Richard
Hello,
Please head over to your WordPress Dashboard > Rank Math > Status & Tools > Database Tools and click on the Clear SEO Analyzer button to flush SEO Analyzer data.
Once done, clear your website and any server-level caching on your site before doing the Sitewide analysis again.
If the issue persists then there is something on your server that is blocking the API.
In this case, please get in touch with your host and ask them to whitelist the IP 46.30.211.100 and the user-agent RankMathApi/2.0.2; https://rankmath.com.
We hope that helps, and please don’t hesitate to get in touch if you have any other questions.
Thank you.
We do not use word press the dashboard tools work well, just can not tell what is causing the issue.
https://rankmath.com/tools/seo-analyzer/
Hello,
This looks to be an issue with your server.
Please get in touch with your host and ask them to whitelist the IP 46.30.211.100 and the user-agent RankMathApi/2.0.2; https://rankmath.com and see if that works for you.
For more details on this issue, please check this URL: https://rankmath.com/kb/api-http-400-error/
You should also check to see if the issue persists when only Rank Math and a default theme is activated – learn more here: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how it goes. Looking forward to helping you.
Thank you.
Thanks for the reply. It is not an issue with the server. I am the server manager. other pages work just fine. Need to see what is causing the error
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
As I mentioned above we do not use word press, that’s the reason I use the tool.
Hello,
Rank Math plugins at the moment are only meant for the WordPress environment or headless CMS (WordPress) environment.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
