Hello,
I apologize for the issue you are facing with your product URLs. It seems that after enabling and then disabling the removal of prefixes like /shop/* and /product/* from your product URLs, the automatic redirection back to the original product pages is not happening.
Based on the information provided, it appears that you might need to set up manual redirections to resolve this issue. You can do this using the Rank Math SEO plugin.
Here are the general steps to manually set up redirections in Rank Math:
- Go to your WordPress dashboard.
- Navigate to Rank Math SEO > Redirections.
- Look for the URLs that need to be redirected back to their original product pages.
- Create new redirection rules from the old URLs to the correct product URLs.
If you encounter any difficulties or need further assistance with setting up these manual redirections, please let us know by replying to this ticket. Our support team will be happy to assist you further.
Thank you for bringing this concern to our attention. We appreciate your understanding and patience as we work to resolve this issue for you.
Closing spiel:
If you have any more questions or need further assistance, feel free to reach out. We are here to help!
Sources:
WordPress Permalink Structure & Changing Individual URLs » Rank Math
How to Disable Custom Product Redirection in Rank Math » Rank Math
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
Hello,
We have already replied to your previous ticket with the same concern.
Please try the permalink flush by going to WordPress Dashboard > Settings > Permalinks and hitting the save button.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
