Content AI not activating after purchase - Support

Resolved SOD Team
1 year, 5 months ago

Rank Math free

Hi

We have just taken over the hosting of modscape.com.au and purchased the Content AI subscription. This is showing as an active subscription within our RankMath admin account and the website has also been connected successfully.

Active Subscription
https://share.cleanshot.com/c9s2VllhGWK6N6CHsHFX

Connected Website
https://share.cleanshot.com/ktn383P8YRnN53qCHV5f

However, when trying to access the Content AI area within WordPress (modscape.com.au) or the Content AI features we are getting a message that indicates that we don’t have an active subscription.

This is the popup alert we are seeing in WordPress.

https://share.cleanshot.com/zjpyJ0mVvkyjyg5MMNRJ

Could you please advise on how we can get this working.

Cheers,
Robbie

Viewing 5 replies - 1 through 5 (of 5 total)

Rakibuzzaman Siam
1 year, 5 months ago

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Please try to disconnect and reconnect your Rank Math account from WordPress dashboard > Rank Math > Dashboard > Help:

https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw

After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:

Let us know how it goes. Looking forward to helping you.

Thank you.

SOD Team
1 year, 5 months ago

Rank Math free

Hi Rakibuzzaman

We have disconnected and reconnected the account and tried to refresh the credits as per your screenshot but the credits aren’t refreshed and we are given an error message as soon as we select the refresh credits action.

Here is the error message that pops up.

https://share.cleanshot.com/ffVK3yG3DvQPwh496fxf

Robbie

Jaideep Asrani
1 year, 5 months ago

Hello,

We have fixed the issue for your site. Please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and Connect your Rank Math account.

Once done, please go back to using Content AI, and it should work without any issues.

Hope that helps, and please do not hesitate to let us know if you need my assistance with anything else.

SOD Team
1 year, 5 months ago

Rank Math free

Thankyou Jaideep, confirming that has fixed the issue.

Miguel
1 year, 5 months ago

Hello,

Glad that everything is sorted and we hope that you enjoy the Content AI features.

Don’t hesitate to get in touch if you have any other questions.

We are here to help!

Viewing 5 replies - 1 through 5 (of 5 total)

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