Hi Team, I also have the same issue and need help. Thank you!
Already reconnect site, but Content AI can’t use
Hello @jessica47,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and check if you can see the correct Content AI credits.
If the credit count is correct on your account but not on your website, please try to disconnect and reconnect your Rank Math account from WordPress dashboard > Rank Math > Dashboard > Help:
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello @simonwang2,
We’ve already replied to your ticket.
Looking forward to helping you there.
Thank you.
Hi, the credits are not showing in my RankMath account. I have tried disconnecting and reconnecting my website, but that has not worked. When I try to refresh the content AI credits in the dashboard, it gives me an invalid API key error.
When I log into my RankMath account, the credits are 0/7500, but I have not used any yet. I cannot get them to show in my account or sync.
Last, in my subscriptions area, I have confirmed that I’ve subscribed to, and paid for, Content AI.
Hello,
Thank you for reaching out to Rank Math support and bringing this issue to our attention.
We are already aware of this API issue, and our development team is currently investigating it. We will inform you once there’s an update.
Thank you for your patience and cooperation.
Hello,
Yesterday, we encountered an issue with our API system, which caused the error you experienced when trying to connect to Content AI.
We have resolved these issues, and Content AI is now working perfectly. Please go ahead and reconnect your Rank Math account to resume using Content AI. We apologize for any inconvenience this may have caused.
If you are still encountering this error, please share a screenshot with us so that we can investigate further.
Regards
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
