Hello,
I’m sorry to hear that you are experiencing issues with the redirection setup using Rank Math. To troubleshoot the problem, please follow these steps:
- Perform a self-diagnosis by checking the redirection settings in Rank Math.
- Use Rank Math’s Debug Redirection Feature to identify any potential issues.
- Ensure that the correct URLs are entered in the redirection settings.
- Check if there are any conflicting plugins that might be affecting the redirection process.
If after following these steps the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this to our attention.
Best regards.
Sources:
How to Redirect Non-WWW Version to WWW Version of Your Website » Rank Math
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
Warning: You Have More Than 1000 Active Redirections » Rank Math
Hello,
Thank you for contacting Rank Math support.
Please navigate to WP Dashboard > Rank Math SEO > General Settings > Links and disable the Redirect Attachments option. If the redirect works after that, then you have the attachment page with the same slug as the URL you want to redirect.
You must keep the Redirect Attachments option disabled or find the attachment and change its slug to fix the issue. Here is a guide to help you change the slug of the attachment page: https://www.wpeditorial.com/how-to-change-media-library-slugs-in-wordpress/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
https://ocgpestcontrol.com.au/services/rodent-control/ should redirect to https://ocgpestcontrol.com.au/rodent-control/ as per settings but not working.
if I am creating other slug redirection it’s working perfectly. The above solution changing media slug doesn’t work or there is only one media with similar slug
https://ocgpestcontrol.com.au/wp-content/uploads/2022/12/rodents-control.svg
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
