Hello,
I’m sorry to hear that you are facing issues with viewing stats on your site. To troubleshoot the problem where you are connected to Search Console and Analytics but the test connections show you are only connected to Analytics, please follow these steps:
- Go to Rank Math SEO → General Settings → Analytics.
- Click on the Test Connections option at the top right of the Analytics settings.
- If it shows that you are only connected to Analytics, try reconnecting your Search Console account by clicking on the Reconnect link in the Analytics settings.
If the issue persists even after reconnecting your Search Console account, I recommend checking for any error logs by following the instructions provided in our error log guide. If the issue continues, please reply here, and a human agent from the Rank Math Support team will assist you further.
Thank you for reaching out, and we appreciate your patience while we resolve this issue for you.
Best regards.
Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
Making the Most of the Analytics in Rank Math
Hello,
From our site’s log, it seems that you’re using an outdated version of Rank Math.
Please update the plugin to the latest version v1.0.221 :
https://rankmath.com/changelog/free/
Also, please note that domain property (sc:domain) won’t work correctly on some sections of the Analytics module such as the IndexStatus. In addition, the URL-prefix property helps keep your sitemap in sync with Google Search Console as we submit it automatically for you
Please verify using the URL prefix and ensure that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).
You can follow our guide here to create the URL Prefix property:
https://rankmath.com/kb/google-site-verification/#num-1-1-open-google-search-console
Looking forward to helping you.
Hi There.
I just updated the rank math plugin. I am still not seeing any stats here: https://davidpakman.com/wp-admin/admin.php?page=rank-math-analytics
The prefixes seem to match the site. How can I confirm?
Anything else I can look at?
Thank you!
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Is there an email address I can add in for you as an admin? We have 2FA and I would need to bypass it on your user. If not I can come up with another solution. Thank you!
Hello,
You can use s******@r*********** to create the user.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Ok you should get an invite. I edited the secure area to show the admin login. Thank you.
Hello,
We used the following tutorial to import the missing data to the website: https://rankmath.com/kb/delete-old-analytics-data/
You can head over to WordPress Dashboard > Rank Math SEO > Analytics to see all the data available in the Free version and the next report will include the same.
Don’t hesitate to get in touch if you have any other questions.
Hi there.
Thank you for this. I see it now. We just got a fatal error yesterday. Does this have something to do with the import?
Error Details
=============
An error of type E_ERROR was caused in line 75 of the file /home/1238402.cloudwaysapps.com/rvxhgvbccg/public_html/wp-content/plugins/rank-math-debug/includes/class-sync-details.php. Error message: Uncaught Error: Class “RankMathPro\Analytics\Workflow\Jobs” not found in /home/1238402.cloudwaysapps.com/rvxhgvbccg/public_html/wp-content/plugins/rank-math-debug/includes/class-sync-details.php:75
Stack trace:
#0 /home/1238402.cloudwaysapps.com/rvxhgvbccg/public_html/wp-content/plugins/rank-math-debug/includes/class-page.php(812): require_once()
#1 /home/1238402.cloudwaysapps.com/rvxhgvbccg/public_html/wp-includes/class-wp-hook.php(324): RankMathDebug\Page->submenu_page_callback()
#2 /home/1238402.cloudwaysapps.com/rvxhgvbccg/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#3 /home/1238402.cloudwaysapps.com/rvxhgvbccg/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#4 /home/1238402.cloudwaysapps.com/rvxhgvbccg/public_html/wp-admin/admin.php(259): do_action()
#5 /home/1238402.cloudwaysapps.com/rvxhgvbccg/public_html/wp-admin/tools.php(40): require_once(‘/home/1238402.c…’)
#6 {main}
thrown
Thanks,
Katie
Hello,
The error was from an internal plugin – Rank Math Debug, which we used when debugging the stats issue on your site. It should have been deactivated and equally deleted when we were done.
You can ignore those errors without any consequence on your site.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
