Hello,
Thank you for reaching out to us regarding the error message you are encountering while trying to refresh the number of credits in the Content AI section.
To resolve the "The response is not a valid JSON response" error, please follow these steps:
- Make sure you are logged in to the correct account that you used to purchase Content AI credits.
- Head over to your Rank Math account by visiting this URL: Rank Math Account
- Check if you can see the correct remaining credits in your account.
- If the credit count is correct but not reflecting on your website, disconnect and reconnect your Rank Math account by going to your WordPress admin area > Rank Math > Dashboard > Help.
- After reconnecting your account, go back to the Content AI section and refresh the credits count again.
If the issue persists after following these steps, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for your understanding, and we appreciate your patience as we work to resolve this issue for you.
Sources:
Resolving Content AI Related Issues » Rank Math
Hi again,
It’s reconnected and again, it show’s this message: “The response is not a valid JSON response.”
Hello,
When you log in to your website now you should see it being disconnected from your account.
Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.
The issue should be fixed for this website.
Thank you.
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
