Hello,
Thank you for reaching out to us regarding the issue with your purchased subscription not showing up in your account. We apologize for any inconvenience this may have caused.
To address this matter, please ensure that you have connected your website using the correct account. You can verify this by checking the Websites section inside your Rank Math account area. If your website is not shown there or if you see a message saying No connected websites found, it indicates that your website is not connected to your Rank Math account.
Here are the steps to reconnect your website with the correct Rank Math account:
- Navigate to your WordPress Dashboard.
- Go to Rank Math SEO → Dashboard → Help.
- If the page shows Connected, choose Disconnect Account.
- Click on Connect Now and select the correct Rank Math account associated with your PRO license.
- Finally, click OK, ACTIVATE NOW.
By following these steps, you should be able to ensure that your website is connected with your Rank Math PRO account, and your subscription should reflect correctly.
If you encounter any further issues or need additional assistance, please feel free to contact our support team, and we will be more than happy to assist you further.
We appreciate your patience and understanding as we work to resolve this matter for you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
Not sure if this is part of the problem but I purchased this using my email address while I was logged in to rank math with a username of GaryH, But my email address for the purchase was set as G****@b****************.
Do these accounts now need to be merged?
Hello,
Thank you for reaching out. We apologize for any trouble you may have faced because of the delay in your account activation.
Sometimes, our system takes a while to process your payment and upgrade your account. But don’t worry, I have checked your account and everything is working fine now. You can download Rank Math Pro from rankmath.com/my-account and start using them on your site. If you’re still not able to download Rank Math Pro – try logging out and logging back in.
We’re glad that you chose Rank Math as your SEO solution. We hope you enjoy the Pro features and benefits. If you have any questions or need any help, please feel free to contact us anytime.
Thank you and have a great day!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
