og image not showing when link is sent in text - Support

Resolved Sean
1 year, 5 months ago

Rank Math free

Hello, i want the site logo to send when the URL is sent in a text but it’s not after trying to set that up.

Viewing 4 replies - 1 through 4 (of 4 total)

RankBot
1 year, 5 months ago
Hello,

I’m sorry to hear that you are facing issues with the Open Graph image not showing when the URL is shared in a text message.

To troubleshoot this matter, you can follow these steps:
1. Check if the URL Is Accessible: Ensure that the page URL and Open Graph image are accessible. You can use a URL checker tool like httpstatus.io to verify if the URLs return a status code HTTP 200.
2. Check the Page Source: Right-click on your page and select View Page Source. Look for the og:image tag in the source code. If it’s not found, it could be due to Rank Math being disabled or not printing social tags correctly.
If these steps don’t resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for reaching out with your concern.

Sources:
How to Setup Rank Math SEO Plugin Properly
SEO Reports Delivered Straight to You (And Your Clients) via Email With Rank Math » Rank Math
Open Graph/Social Preview Image Is Not Displayed » Rank Math
Ike
1 year, 5 months ago

Hello,

Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

Please share the affected URL so we can check as well.

Please ensure that the image you’re using is as close as 1200 x 630 pixels, and the image file format you are using is only between jpeg, gif, or png as per Opengraph Standards:
https://rankmath.com/kb/open-graph-image-not-displaying/#num-4-2-image-dimensions-image-format

If you don’t want to change the image size of the image, then you can upload the resized version under the Social tab (custom Opengraph image).

Once done, check the URL using the Facebook Debugger tool:
https://developers.facebook.com/tools/debug/

Let us know how this goes.

Sean
1 year, 5 months ago

Rank Math free

https://myscouted.com

here is the site

the image is 1200 x 604px

Ike
1 year, 5 months ago

Hello,

The URL you shared with us appears to be redirected by WordPress to https://myscouted.com/wp-login.php?redirect_to=https%3A%2F%2Fmyscouted.com%2F&bp-auth=1&action=bpnoaccess:

You might need to review your site’s settings or conduct a plugin conflict check.

Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

RankBot
1 year, 4 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘og image not showing when link is sent in text’ is closed to new replies.