Can’t configure Analytics under General Settings

#821153
  • Resolved Katherine Chan

    1 year, 5 months ago

    Rank Math pro

    When I clicked the Account field under Analytics, it says “No results found”.
    The Property and Data Stream fields are greyed out so I can’t configure them.

    I tried the following:
    1) check plugin conflicts
    2) check theme conflict by temporarily activating twenty twenty two
    3) clear browser cache

    But the problem is not resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    I’m sorry to hear about the issue you are facing with configuring Analytics under General Settings in Rank Math. It seems like you have already tried some troubleshooting steps without success.

    Since the problem persists even after checking for plugin conflicts, testing with a default theme, and clearing the browser cache, the next step would be to manually import new data in the Analytics section. Here’s how you can do it:

    1. Navigate to Rank Math SEO → General Settings.
    2. Scroll down to the Analytics section.
    3. Ensure that the Search Console and Analytics modules are connected correctly.
    4. Scroll down and click on Delete Data in the Analytics Database section.
    5. After deleting the data, click on Update Data manually.

    If this manual data import does not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your understanding and patience.

    Sources:
    Making the Most of the Analytics in Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math
    Confirming a Theme/Plugin Conflict With Rank Math

    Katherine Chan

    1 year, 5 months ago

    Rank Math pro

    After clicking “Update data manually”, the system is hung saying
    “fetching in Progress”.

    Katherine

    Jeremy

    1 year, 5 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please make sure that you have created an account in your Google Analytics. You may refer to Google’s guide here: https://support.google.com/analytics/answer/9304153?hl=en

    After that, try reconnecting your Google account. Remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

    Then, head over to your WordPress Dashboard > Rank Math > General Settings > Analytics and reconnect the Google service and this time, ensure that all permissions are checked:

    gsc
    gsc

    Once you see the account, Rank Math can then create a GA4 property if you don’t have one yet.

    Let us know if the issue persists after following the instructions above.

    Looking forward to helping you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Can’t configure Analytics under General Settings’ is closed to new replies.