Rank Math Not Working — Settings Won’t Save

#82052
  • Resolved Catherine

    5 years, 2 months ago

    Rank Math free

    Hi

    My plugin is not working properly in a couple ways. One, any change I make on the Settings/Dashboard page will not save. If I try to turn off or on a module, the toggle changes visually, but if I refresh the page, the setting goes back to the way it was. And, I cannot connect Search Console because there’s no box to add the authorization code — only a link to get the authorization code. I also can’t run an SEO audit. When I tap the “start analysis again” button, nothing happens.

    I have tried in Firefox and Chrome, and also with my caching and security plugins turned off.

    The in-post features are working.

    Please advise.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    5 years, 1 month ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Catherine

    5 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    5 years, 1 month ago

    Rank Math business

    Hello,

    After debugging the issue it seems you are having the following Javascript issue:

    Uncaught TypeError: $(...).live is not a function

    Which is caused by the file paperio-admin-custom.js, added by your theme. If you use a default theme, you will see everything works fine.

    So you should try to update the theme to the last version and if the issue continues, you should ask your theme support about that issue.

    Looking forward to help you.

    RankBot

    5 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math Not Working — Settings Won’t Save’ is closed to new replies.