Hello,
We apologize for any inconvenience this may have caused you. We take your concerns seriously.
If you believe there was an unauthorized attempt to charge your account, we recommend checking with your bank to understand the transaction details. Additionally, we do not store any payment details on our end as all transactions are securely processed by our payment gateway provider.
If you wish to delete any personal information or bank card details associated with your account, please let us know, and we will assist you promptly.
Your satisfaction and security are our top priorities. Please feel free to reach out if you need further assistance or clarification.
Thank you for bringing this to our attention.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We didn’t find any subscriptions in this account.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
3 email addresses involved. I do not agree on this subscription. This is a mix of information and very confusing. I have deleted this plugin and would like my money back as I had not received information of a renewal. It should have been visible to me but it was not.
s*********@a******
i***@g***************
b***********@a******
my account showed no details of any subscription. I was not informed I have not set up any continuation of this item.
I found evidence now, that you set me up on a free trail version of your pro app and I had no awareness of this action. I was not informed of it as well, so I never use the apps tools. And as I see now that you just put me onto a subscription I never signed up to. I will claim my money back and have informed my bank to take action against this unauthorised charge.
Hello,
Your account here and the email addresses you shared don’t have any subscriptions.
Can you please share a screenshot of the notice you received that Rank Math or FastSpring is indeed attempting charge you?
If the payment already went through, please search and forward a receipt from FastSpring.com so we can locate that account.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I got a notification for it too! what is this joke. Pls fix it asap
I am sorry but not sure what you refer to in your latest reply.
a link was provided to upload a screen shot and I used it. is this link not useful or not working? please advice on uploading screen shot in that case.
Hello,
It seems that you are able to share the screenshot in the sensitive data section.
We have located the PRO account and we have shared the email address in the sensitive data section.
However, this seems to be a renewal purchase. Please note that our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist you with your refund request.
Hello @elliotchoy,
Thank you for reaching out. Please create a separate ticket here and we’ll assist you with your issue further.
Looking forward to helping you.
Hi, thanks for your reply, yes I am very sorry but I had not got this email with any reminder. As mentioned three different emails were involved in this whole process and I was shocked by the large charge on my account, I have not intentionally decided to use. I also have to point out to the fact that I was set up on this trail rankmath pro version unknowingly as I was in believe using the free version. I have neither a receipt of this item nor any proof of that I was on a trail that would lead to a paid version. I do not agree on this and do apologise for any inconvenience but I would like this to be refunded. Please support me with that. Thanks
It is also not correct that’s a renewal subscription, as I never had used a paid version of your service and there was no subscription as I never applied to a subscription. I will deliver proof of this. The first receipt ever I received is from the 13.6.2024 when you tried to put me on an overly expensive subscription plan (actually the highest you have, including completely new items like Ai tools etc) that cost much more than the normal subscription and it was never my free will to purchase this bundle of items. It was not chosen by me.
I have contacted my bank on the 13.6.2024 to cancel this transaction and help me with the refund process. Please support me. Thanks
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
