Payment method

#820238
  • Resolved Quality Factor Agencja

    1 year, 5 months ago

    Rank Math free

    Hi, I would like to by PRO (annual $6,99), but my payment card still does not work. I do not want to set up PayPal or Pay with Amazon. However, I cannot change my payment method even after an e-mail verification. Can you help me? Is it possible to make a bank transfer/payment directly from my bank account? If is not possible, I will buy SEO Yoast application 🙁 Not your. 🙁

    Best regards, Marta

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    Thank you for reaching out to us regarding the payment issue you are facing while trying to purchase Rank Math PRO.

    To resolve the payment card issue, please ensure that your card supports the following:

    • Payments in USD $
    • Supports subscription-based payments
    • Your card is not a prepaid card
    • International payments are enabled

    If you have verified the above and are still facing issues, you can try using a credit card instead. Additionally, contacting your bank to understand why the payment is being blocked and requesting them to approve it from their end might help.

    Unfortunately, we do not support bank transfers or direct payments from bank accounts at the moment. If you encounter any difficulties changing your payment method, you can follow our guide on How to Change or Update the Payment Method for step-by-step instructions.

    If the issue persists, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for considering Rank Math, and we hope to resolve this issue for you promptly.

    Best regards.

    Sources:
    How to Change or Update the Payment Method » Rank Math
    Rank Math PRO – Pricing Plans for Businesses & Individuals
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Princess

    1 year, 5 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    Also make sure that the flag during checkout is showing the correct country at the top right corner.

    Country

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    We can’t add installment options at the moment as we have partnered with FastSpring and they take care of payments for us.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Payment method’ is closed to new replies.