Hello,
Thank you for reaching out to us regarding the inadvertent double purchase of Rank Math.
To resolve this issue, you will need to contact our support team directly. Please open a ticket with our support team by visiting our Rank Math Support Forum and provide the details you mentioned here. Our team will assist you in canceling the second account associated with m************@m************** and help process the refund for the duplicate purchase.
If you encounter any difficulties or have further questions, feel free to share them in the ticket, and our support team will guide you through the process.
Thank you for your understanding, and we appreciate your cooperation in resolving this matter promptly.
Best regards.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Cancel Your Rank Math Subscription » Rank Math
Hello,
Thank you so much for getting in touch.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
Lastly, to avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
thanks Princess,
Please keep the account with D*@m************** as the login User ID active. It should be activated and associated with http://www.magicorange.com. And this is what we want to pay for and use going forward.
You can shut down or merge the account for m************@m**************. This is the one that is the duplicate and should be cancelled/refunded.
Hello,
The website magicorange.com is currently not connected to any Rank Math account.
Unfortunately, we can’t connect it for you because we would need access to that website’s WP dashboard to get it connected to a Rank Math account.
We went ahead and merged all your accounts and kept the preferred email address.
To connect your main website, navigate to your WordPress admin area > Rank Math > Dashboard > Help, and connect your Rank Math account.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
