Icon non reactive in divi

Hello,

I’m sorry to hear that you are facing issues with the Rank Math icon in the Divi page builder. If the icon is not reactive when clicked, preventing you from accessing the on-page tools, this could be due to a compatibility issue or a technical glitch.

To troubleshoot this problem, please try the following steps:

1. Clear Your Browser Cache: Sometimes, browser cache can cause issues with the functionality of certain elements on a webpage. Clearing your browser cache might help resolve this issue.

2. Check for Plugin Conflicts: Deactivate other plugins one by one and see if the Rank Math icon becomes reactive. This will help identify if there is a conflict with another plugin.

3. Update Divi and Rank Math: Ensure that both your Divi theme and Rank Math plugin are updated to their latest versions. Outdated versions can sometimes cause compatibility issues.

4. Reach Out to Rank Math Support: If the issue persists after trying the above steps, I recommend reaching out to the Rank Math support team by opening a support ticket here. They will be able to provide you with more specific guidance based on your website’s configuration.

If you need further assistance or have any other questions, feel free to ask. We’re here to help!

Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
Homepage SEO Settings via Meta Title and Description

Hello,

You mentioned that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

Regarding the issue, please record a video screencast using a tool like Loom showing the editor and the problem so we can check further.

Once done, you can add the link to the sensitive data section

It is completely secure, and only our support staff has access to that section.

Looking forward to helping you.