No Subscription

Hello,

I’m sorry to hear that you are experiencing issues with your subscription status. To ensure that your account has an active subscription, please follow these steps:

1. Check if your website is connected to your Rank Math account by visiting the Websites section in your Rank Math account area. If your website is not connected, you will see a message like "No connected websites found." You can reconnect your website by following the steps mentioned in this guide.

2. Verify that you are using the latest version of the Rank Math PRO plugin. You can check this by going to your WordPress Dashboard -> Plugins and confirming the version installed. If needed, you can update the plugin from your Rank Math Account area.

If after following these steps, you still encounter issues with your subscription status, please feel free to contact our support team for further assistance. We are here to help you at any time.

Thank you for reaching out, and we appreciate your patience as we work to resolve this matter for you.

Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
How to Cancel Your Rank Math Subscription » Rank Math

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Let us try uploading and activating fresh copies of Rank Math free and PRO versions.

For your convenience, please download the files here:
1. Rank Math SEO – https://i.rankmath.com/f/EyCyRf
2. Rank Math PRO – https://i.rankmath.com/f/3NtzNm

Then, could you please follow the below steps?

Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/

Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help

Step 3: Reconnect from the same page using the same account you used to make a purchase.

Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

That should fix the issue.

If not, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.