Hello,
I’m sorry to hear that you’re facing issues connecting your purchased Rank Math PRO to your website. It seems like you might be encountering a problem with the activation process.
To resolve this issue, please follow these steps:
-
Log into your Rank Math account and download Rank Math PRO from your dashboard. You can do this by visiting Rank Math Account.
-
If you are unable to download Rank Math PRO, it might be due to using a different email address than the one intended for the PRO account. In this case, you need to contact our support team to merge both accounts or change the email connected to the PRO account. You can open a ticket on our Support Forum for assistance.
-
Make sure you have installed the Rank Math PRO version alongside the Free version to activate the PRO license. You can refer to this tutorial on how to install Rank Math PRO on your site.
If you need further assistance or have any questions, feel free to reach out to our dedicated support team through the Support Forum. We are available 24/7, 365 days a year to help you with any issues you may encounter.
We appreciate your understanding and patience as we work to resolve this matter for you. Thank you for bringing this to our attention.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Website Not Shown In Rank Math Account Area » Rank Math
How to Get Rid of "No Connected Websites Found" Message » Rank Math
Hi
Yes I think I used two different emails .how do I resolve this ?
Hello,
Please share the email address you used to purchase the Rank Math PRO so we can check our system.
Meanwhile, you have a Content AI Starter subscription on your current account.
Let us know if you prefer to purchase the PRO instead of Content AI as they are both different subscriptions.
Looking forward to helping you.
email addreses
sales2getinvited.co.uk – i used thsi to purchadse with
missangela782gmail.com – i think i usd this for free account .
email addreses
s****@g*************** – i used this to purchadse with
m***********@g******** – i think i used this for free account .
sorry i was typing without my glasses on
Hello,
We might need to take a closer look at your website dashboard. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi
please just link the two accounts or alternate cancel the one I paid for a refund and I will repurchase using the original email address,
Hello,
Your Free account is registered with the m***********@g*************, and the Content AI plan is under the s****@g*************** account.
Please let us know the preferred email address so we can merge your accounts.
Looking forward to helping you.
Hi
Please merge to the s****@g*************** .
thanks
Hello,
We have merged the accounts as requested. Please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math account.
Once done, please go back to using Content AI, and it should work without any issues.
Hope that helps, and please do not hesitate to let us know if you need my assistance with anything else.
Hi
It is only showing the free version ( i disconnected it )
Hello,
Please share your website login details so we can investigate this on your website.
We look forward to hearing from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
