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bought pro, doesnt show in my account..cant download it. what gives?
d*******@g********
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Hello,
I’m sorry to hear about the issue you’re facing with your Rank Math PRO purchase not showing in your account. If you’ve purchased Rank Math PRO but can’t download it, please follow these steps:
- Log into your Rank Math account using the email address you used for the purchase: Rank Math Account Login.
- Check if Rank Math PRO is available for download in your dashboard.
- If you can’t find it, it’s possible that you used a different email address for the purchase. In that case, please contact our support team to merge both accounts or update the email associated with the PRO account.
We hope this helps resolve the issue. If you have any further questions or need assistance, feel free to contact our dedicated support team here. We’re available 24/7 to assist you.
Thank you for reaching out and bringing this to our attention.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Where Is My Rank Math PRO License Key?
How To Downgrade Your Rank Math PRO Subscription » Rank MathNope, same email address.
Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Your account appears to have been upgraded to the PRO version already. The PRO badge is already visible on your account.
You can check the subscription information here: https://rankmath.com/my-account/subscriptions/
To use Rank Math PRO, you need to first download the plugin from your Rank Math dashboard. If you do not see the PRO plugin in the download section, please log out, clear the browser cache and log back in.
You can then download the PRO plugin from your Rank Math account dashboard here: https://rankmath.com/my-account/
After downloading the plugin, you need to install and activate it on your site. The PRO version is built on top of the free version to keep the plugins robust and lightweight. So you will need both of them to be installed and activated at the same time so the PRO version will work. We have a detailed guide on how to upgrade your account to PRO on your WordPress website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
After installing and activating Rank Math PRO, you need to reconnect your website to Rank Math. You can also follow this guideline to connect your Rank Math Account: https://rankmath.com/kb/rank-math-pro-license-key/
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for choosing Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘license’ is closed to new replies.