Hello,
Thank you for reaching out to us regarding the unexpected charge.
I’m sorry to hear about the inconvenience caused by this charge. To assist you further and process the refund, could you please provide us with the following details:
- Your account email address.
- Any transaction or invoice ID related to the recent charge.
Once we have this information, we will investigate the issue promptly and proceed with the refund process.
Thank you for your cooperation. We look forward to resolving this matter for you.
Sources:
How to Cancel Your Rank Math Subscription » Rank Math
il s’agit du compte lié à d*******@g********
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The account you mentioned doesn’t have any subscription.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
