Hello,
Thank you for reaching out to us regarding the issue you are facing after purchasing the premium version. We apologize for any inconvenience this may have caused.
If you have received an invoice but cannot find the extension in your subscriptions area, please ensure that you are logged into the correct account associated with the purchase.
If you are unable to locate the extension in your subscriptions, you can try downloading the invoice directly from the FastSpring Consumer Support page. Here is the link to access the FastSpring Consumer Support page where you can search for and download your invoice.
If you need further assistance with downloading the extension or updating your invoice, please feel free to contact our dedicated support team. They are available 24/7 to assist you with any issues you may encounter.
Thank you for your patience, and we look forward to resolving this matter for you.
Sources:
How to Download or Update My Invoice » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see that your profile badge has already changed to PRO.
You can check the subscription details here:
https://rankmath.com/my-account/subscriptions/
Please have a look at this easy-to-follow guide to properly install and setup Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
