WordPresss Account will not stay connected to Rank Math

#816081
  • Resolved Jake Leguee

    1 year, 10 months ago

    Rank Math free

    Hi, every time I go to write a new post, I go to click on the ContentAI button on the top of my screen, and I get a message to “Supercharge your content with AI”. I have signed in multiple times to RankMath, I have signed up, I even had credits available last time I wrote a post. I don’t know why this keeps happening. If I do click on the Connect Now button, it asks me to sign in, so I do, then I come right back to this same spot, where it asks me to “Supercharge your content with AI”.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    I’m sorry to hear about the issue you’re facing with your WordPress account not staying connected to Rank Math for Content AI. It seems like you have tried signing in multiple times and even had credits available previously.

    To resolve this, please follow these steps:

    1. Make sure you are logged into the correct Rank Math account that has the Content AI credits. You can check your remaining credits by visiting Rank Math account area.

    2. If you see the correct remaining credits in your account but they are not reflecting on your website, you can disconnect and reconnect your Rank Math account. Here’s how:

      • Go to your WordPress admin area > Rank Math > Dashboard > Help.
      • Click on the "Disconnect" button and then reconnect your Rank Math account.

    3. After reconnecting your account, head over to your Content AI settings and refresh the credits count. This will ensure that the plugin requests the updated credits from our server and displays the correct count.

    If you continue to face issues after following these steps, please let us know so we can assist you further. Thank you for your patience and cooperation.

    Sources:
    Resolving Content AI Related Issues » Rank Math
    Content AI Credits and Plans: Everything You Need to Know » Rank Math
    How to Connect/Disconnect Your Website From Content AI

    Rakibuzzaman Siam

    1 year, 10 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Unfortunately, we are not able to see any Content AI subscription on your account. If you’re referring to the free credits, please note that the Keyword research option is not available with the free Content AI credits.

    In order to use the Keyword Research feature, you’ll have to purchase a Content AI subscription from here: https://rankmath.com/content-ai/#pricing

    However, here’s how you can use the free Content AI credits on your site: https://rankmath.com/kb/content-ai-free/

    Hope that helps and please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘WordPresss Account will not stay connected to Rank Math’ is closed to new replies.