Hello,
Thank you for providing the transaction details for your purchase of the IA Creator plan on May 15th, 2024. To address this issue and ensure you receive the plan you purchased, please follow these steps:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a brief summary of the problem you are facing.
- Provide all relevant details, including the PayPal transaction ID and any other necessary information in the Ticket Question section.
- In the Sensitive Data section, include the email address associated with your purchase and any additional details that might help our support team locate your transaction.
Once you have submitted the ticket with this information, our support team will assist you in resolving the issue promptly.
If you encounter any difficulties during this process or need further assistance, feel free to reach out. We are here to help you.
Thank you for your patience and cooperation in resolving this matter.
Best regards.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Rank Math Refund Policy » Rank Math
Dear Sir.
It is the second ticket I open.
Because you don’t solve a problem of my payment throught PayPal
I put the number of transaction and I don’t have the I.A. Creator plan in my account.
Pago enviado a Bright Market LLC dba FastSpring
Fecha
15 de mayo de 2024, 5:05:26 a.m. GMT-7
Id. de transacción
0MP61418X1308335M
Importe bruto
$-107,88 USD
Estado de la transacción
Completada
Id. del acuerdo de pagos
B-8UJ16854D0778333S
Motivo
Acuerdo de pagos
You send a refund of my last buy process A.I. of $.59,88 one months ago.
Pago recibido de Bright Market LLC dba FastSpring
Fecha
8 de mayo de 2024, 8:49:48 p.m. GMT-7
Id. de transacción
6K664700MJ458244N
Importe bruto
$59,88 USD
Estado de la transacción
Completada
Because you send the plan to other account.
But it is the second time you fail in my buying process.
Please give me the digital product or refund the money I pay.
I am waiting for your quick solution.
Have a nice day.
The ID de Orden: RANKMATH240515-8613-83201
ID de factura: IVRRZKNGHM75D25MVZV3SSNNVEWM
The value paid $.107,88 for a Content I.A. Creator
Your service is very bad. Please send me a refound to my account of PayPal
Good morning. I don’t have a respond about my problem. I don’t have th A.I. creator plan and you dont want a refund me.
You sent me a message through PayPal and in your respond message I could know the number of transaction and invoice. The invoice is to my name Vicente Herrrera. I bought the Rank Math Pro some months ago in this account. But you send the plan to my other account linked with the email v***********@h**********. This other account is not linked with my blog.
Could you change the Pro plan to this account ?
I am waiting for your response about the refund of I.A. Creator plan and the change my Rank math pro plan to this account.
Have a nice day.
The I.A. Creator plan I bought is not available in any account. I made the payment more than two weeks ago. 15th of May
Please let me a response as soon as possible.
Vicente Herrera
Please write me to my email and I could attach the Invoice made for you to my name Vicente Herrera
Could you give me instructions on how to close my duplicate account with the email that I use with my blog and after this account is closed change the email of this account to v****************@g******** so I can use it with my blog
I only need to have the rank math account where is the Pro plan to connect to my blog
If you help me about this and put the I.A. Creator plan in my account I could use the plan and don’t need the refound through PayPal. But I need urgent the solution
The account when is available the PRO Rank Math plan is logged with v***********@h**********
The two account are mixed. Because in this conversation one of those messages is of my other account. Can you view that ?
FACTURA
ID de Orden: RANKMATH240515-8613-83201 Fecha de creación: 15 de mayo de 2024 Pagado en su totalidad: 15 de mayo de 2024
Vendido y realizado por FastSpring un distribuidor autorizado
Comprador
Vicente Herrera
Pompano Beach, FL 33067 Estados Unidos
Soporte de Producto https://rankmath.com/ s******@r***********
Vendedor
FastSpring
801 Garden Street
Suite 201
Santa Barbara, CA 93101
questionacharge.com
Formulario W-9
Descripción Cantidad
Impuesto a las Precio Ventas Total
Content AI Creator
Facturado anualmente. Próxima fecha de facturación 5/14/25
1
$0.00 $131.88
Descuento – $24.00
Subtotal $107.88
Impuesto a las Ventas (0 %) $0.00
Total $107.88
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
